Apartments in Krakow
Palace Apartments Kraków
◀ back


Welcome to the help section portal. You will learn here how to book a apartment in Krakow and have all your questions related to the use of our services explained.


On the home page portal you can choose an interesting option for yourself. In order to simplify finding the apartment we have created several ways to search:

At the top of our home page there are highly recommended apartments in Krakow and all other apartments from our database are at the bottom of the homepage. Photos and basic details of the aprtments will help you with the choice of your apartment.

If you are interested in only the date of stay, location and number of people, use the search engine on the homepage.

Detailed search of apartments is in the section " Apartment search," where you can literally "cut our" apartment for yourself. In addition to the basic search engine (search by date, location and number of guests), you can view all the available apartments that meet the criteria for equipment and facilities.

After entering the data for your reservation the actual rental price is displayed.

Using the apartment’s card, you can get all the necessary information about the apartment, which will contribute to confident choice or decision to search for another apartment. In selected apartments we have a virtual tour through which you can better see the interior of the apartment.

The Apartment’s Card includes:

  • Gallery of the Apartment
  • Virtual tour of the apartment
  • Detailed information about the apartment
  • Complete equipment
  • Location and distance to important places in Krakow and nearest apartments
  • Description
  • Availability at other times
  • Conditions imposed by the apartment owner
  • Explanation of the apartment rental price
  • Rating and guest reviews

How to use the Calendar in the Apartment’s card?

In the availabity calendar we distinguish 3 colors:

  • red: the apartment is occupied
  • green: Your reservation dates are available
  • violet: Your reservation dates are busy

To select a reservation, simply click on the first and the last day of stay. All days of Your stay are selected automatically in the calendar, you will be given the price of your stay and an explanation of the price. If you do not want to use the calendar, you can use the form below the calendar.

Just under the explanation of the apartment price you can move to complete the reservation.


  1. Verify on the screen display the selected dates and the number of people for your reservation, if it is not right, you can change in this step the data of your stay and number of people.
  2. If you have a discount code, enter it in the box "discount code" and click "change". If the entered code is correct, the price will be reduced by the value of the promotion.
  3. Here you can select additional services which may interest you.
  4. In the bottom part of the reservation form appears exact price breakdown with the deposit (which you have to pay up to 3 days from completing the reservation form) and the remaining amount to pay at the spot.


Step 2 is to fill up the necessary data and to choose payment method:

  1. Enter your basic details. If you alrady made reservation with us before, simply enter your e-mail.
  2. At this point you will be asked to choose a method of payment:
    Payment through operator DOTPAY or PAYPAL
    The most popular, fastest and cheapest method of payment.

    Once you have deposited money via one of the operators, the money will come to our account immediately and your apartment at this time is secured and booked.

    Traditional payment transfer::
    After selecting the payment operator You will be prompted to enter basic personal data that is necessary to complete booking. P

You have booked an apartment in the portal!

+48 12 11 34

Ask a question